Blog 2: Are You Delegating — Or Just Offloading Chaos?
Many law firm owners think they’re delegating. What they’re really doing? Dumping problems.
Dumping Looks Like:
Assigning tasks without context
Vague expectations and no deadlines
No documentation or training
Micromanaging after the fact
The result? Confusion, mistakes, resentment, and the classic line: “It’s easier if I just do it myself.”
Real Delegation Means:
Clear goals and outcomes
Training and documentation
Authority and ownership
Support without micromanaging
Giving autonomy to high performers and letting them execute
COO-Led Delegation Systems:
A COO creates delegation systems that stick:
SOPs and workflows
Role clarity and success metrics
Capacity planning
Feedback and accountability rhythms
An empowerment culture that fuels team members
Tired of delegation falling flat? Let’s put structure behind the hand-off — so it doesn’t bounce right back to you.