Blog 2: Are You Delegating — Or Just Offloading Chaos?

Many law firm owners think they’re delegating. What they’re really doing? Dumping problems.

Dumping Looks Like:

• Assigning tasks without context

• Vague expectations and no deadlines

• No documentation or training

• Micromanaging after the fact

The result? Confusion, mistakes, resentment, and the classic line: “It’s easier if I just do it myself.”

Real Delegation Means:

• Clear goals and outcomes

• Training and documentation

• Authority and ownership

• Support without micromanaging

• Giving autonomy to high performers and letting them execute

COO-Led Delegation Systems:

A COO creates delegation systems that stick:

• SOPs and workflows

• Role clarity and success metrics

• Capacity planning

• Feedback and accountability rhythms

• An empowerment culture that fuels team members

Tired of delegation falling flat? Let’s put structure behind the hand-off — so it doesn’t bounce right back to you.