Blog 2: Are You Delegating — Or Just Offloading Chaos?

Many law firm owners think they’re delegating. What they’re really doing? Dumping problems.

Dumping Looks Like:

  • Assigning tasks without context

  • Vague expectations and no deadlines

  • No documentation or training

  • Micromanaging after the fact

The result? Confusion, mistakes, resentment, and the classic line: “It’s easier if I just do it myself.”

Real Delegation Means:

  • Clear goals and outcomes

  • Training and documentation

  • Authority and ownership

  • Support without micromanaging

  • Giving autonomy to high performers and letting them execute

COO-Led Delegation Systems:

A COO creates delegation systems that stick:

  • SOPs and workflows

  • Role clarity and success metrics

  • Capacity planning

  • Feedback and accountability rhythms

  • An empowerment culture that fuels team members


Tired of delegation falling flat? Let’s put structure behind the hand-off — so it doesn’t bounce right back to you.

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What a COO Actually Does in a Law Firm (And Why You Probably Need One)